1. CANCELLATION - you can cancel your order at any time from the moment you place it and up to 14 working days from receipt of goods.
2. RETURNS - to return an unwanted order, you have up to 14 working days to contact us either by post, telephone (not answerphone please) or email. We can then arrange for collection from you on a suitable date.
3. REFUNDS - a full refund will be given for unwanted goods within 14 working days of return, minus any return costs back to us.
4. DAMAGED GOODS - please inform us within 2 days of receipt, if your order has suffered any damage in transit. We will then resolve this as soon as possible.
More details of your rights as an online consumer are set Consumer Contracts Regulations 2014 on this page. This is in addition to your usual rights as set out in the Sale of Goods Act.
a. The Consumer Contracts Regulations 2014 relate to consumer sales only and do not apply to Business to Business trade sales.
b. The regulations do not apply to personalised or bespoke orders. Cancellation and refunds for personalised or bespoke orders are at the discretion of the vendor. Partial or full payments may be required, depending on the stage the order is at at time of cancellation.
146 Ella Street
Kingston Upon Hull
VAT No 935 5991 78